Complaints and Claims

We aim to provide high quality services which meet your needs. If, however, you are dissatisfied with a service provided by us, please speak with us directly so that we can arrive to a solution.

If you feel we are unable to resolve your issue, you can lodge a complaint using the Complaints and Claims Sheet of the Junta de Andalucía.

To file a complaint and claim sheet, you can download the sheet directly from this web page (fillable sheet form | non-fillable sheet form), or request that one is sent to you.


Non Fillable

If the sheet has been downloaded directly from this web page, you can send the copies to us either at the following email address [email protected] (please request read receipt) or through any means that allows proof of receipt. Our mailing address is:

Calle Lugrico Viejo, Buzon 47, Pol Ind El Real, Antas 04628, Almeria

We will return the two corresponding copies by the same means within a maximum period of 5 days.